Service support

In order to better serve the needs of users and do a good job in guiding the use and timely after-sales service, our company adheres to the spirit of "pursuing high quality, high quality, and user satisfaction". Based on the principle of "thoughtful service and reliable product quality", we make the following commitments to users:

I. Product quality commitment:
1. The manufacturing and testing of products comply with national standards.
2. Products are inspected by professional inspectors to ensure that all product indicators meet your requirements.
3. If there are any quality problems with the products provided by our company during the warranty period, we are willing to bear all responsibilities.

II. Delivery time commitment:
We ensure that the products provided will be delivered to the designated location according to the time required by the demander. If you have special requirements and need to be completed in advance, we can negotiate with you to ensure that your needs are met in a timely manner.

III. If there are any problems (including appearance damage) with the goods provided by the supplier after unpacking, they must be resolved in a way acceptable to the user: timely repair, replacement, and exchange for a brand-new product.

IV. During the warranty period, if the same equipment has the same quality problem and fails to function properly after three consecutive repairs, we promise to replace it with a new device of the same brand and model, and implement a "three-guarantee" service for product quality. Outside the warranty period, only the cost of spare parts will be charged for equipment replacement and repair; no labor, technical, or service fees will be charged.

V. After-sales service capabilities and within the design service life of the equipment, we promise to ensure that the user can replace genuine original parts to ensure the normal use of the equipment. The bidder should specify the maintenance fee standard after the warranty period, the location of the repair parts warehouse, and the location of the manufacturer's repair station.

VI. Establish a reasonable sales service management system:
1. Pre-sales service. Establish a special sales service agency, the company will arrange relevant professionals to be responsible for on-site teaching and timely use.
2. In-sales service. To prevent users from causing unnecessary losses due to improper use, during the product use process, the company will send relevant technical personnel to the grassroots level to provide technical guidance to users. Ensure the correct use of the product, so that users can use it safely and with peace of mind.
3. After-sales service. Our company responds to maintenance services within 2 hours and arrives on-site for repair within 12 hours. In order to better do the product after-sales service work and promptly receive user feedback on problems, the company has a special Yibin after-sales service telephone: 13508180258, with professional personnel answering and promptly making feedback records, and providing solutions. If on-site guidance is required, the company will arrange relevant professionals to the designated location for timely guidance within 24 hours.
4. After-sales service statement: All services provided by our company are free of charge.

VII. Product after-sales plan
1. After the acceptance of the normal operation of the equipment, our company will assign professional engineers to provide on-site maintenance and operation training for your unit without personnel restrictions. The company organizes training twice a year. The training content includes: correct operation and use of equipment; identification of primary faults and necessary recovery methods; common troubleshooting methods.
2. Regularly send professional personnel to the owner to check the operation of the equipment. Adopt a combination of "consultation system" and "reward and punishment system" to thoroughly solve the problems.